- Items are only eligible for a full refund if they’re returned to us in new and unworn condition.
- Returns received in unacceptable condition will receive no credit and will be held for 14 days – we will contact you and you must provide a shipping label if you wish to have the item(s) returned.
- Closeout / final sale items cannot be returned.
You may return your order within 30 days for a refund or store credit
If 30 days have passed you may still return the order for store credit for up to 60 days.
If you’d like to exchange your shoes, please tick the box next to store credit when filling in the return below. You can use this credit to place a new order.
What if my order is defective?
If you suspect that your order has a manufacturing defect please contact us at email@example.com. Don’t forget to include your order number and a photo of the defect. Please also include a photo of the bottom sole of the shoe.
What if you sent me the wrong item?
If we sent you the wrong item, please send us an email at firstname.lastname@example.org with your order number and a photo of the shoes you received. We may not ask you to return them in this case.
When will I get my refund?
When your item arrives at Enjoyables by JR we will authorize your refund within 5 business days. We cannot estimate the delay for your refund to appear in your bank account. This is often 2-5 business days.
Why is there a fee to return my order?
We provide you a prepaid shipping label to return your order.
We charge €7.95 per item for restocking (up to maximum €22.00) unless you are returning for store credit (no fee).
Additionally, your original shipping cost will not be refunded unless the item was defective or delivered late.
What if I want to exchange for another size or color?
If you would like to exchange your shoes for another size or color, please file your return as a store credit, and use the credit to order the new pair once we issue the credit to you when we receive and inspect your return.